Terms of Service

Vellent is an online marketplace operated by [ENTITY NAME] (ABN [ABN]) ("Vellent", "we", "us") that connects independent businesses with independent sales professionals ("closers" and "setters"), and supports coach partners who refer sales talent to the platform.

Vellent facilitates introductions, communication, work coordination and payments between users. Vellent is not an employer, recruiter, or staffing agency, and is not a party to any agreement between a business and a closer. Businesses and closers contract with each other directly and are each responsible for their own obligations, including tax, insurance and compliance with laws that apply to them.

You must be at least 18 years old and able to form a binding contract to use Vellent. You agree to provide accurate, current information when creating an account and to keep it accurate. Track records, tiers and matching on Vellent depend on truthful information; supplying false information is a breach of these terms.

You are responsible for activity under your account and for keeping your login credentials secure. One account per person or entity.

Joining Vellent is free for businesses and closers. When a commission is paid through the platform, Vellent charges a platform fee of 10% of the commission amount. The platform fee is earned when a payment completes and funds payment processing, the verified track record and the platform itself.

Payments are processed by Stripe. By paying or receiving money through Vellent you also agree to Stripe's applicable terms, and payout timing is subject to Stripe's processing. Vellent records and verifies payments made through the platform; it does not underwrite, guarantee or insure any payment a business owes a closer.

Amounts shown on Vellent are in Australian dollars unless stated otherwise.

Closer track records, tiers and related signals are derived from real activity on the platform: recorded and paid deals, reviews, verified experience and assessment outcomes. Vellent may adjust or remove records and tiers where it reasonably believes data is inaccurate, manipulated or fraudulent, to protect the integrity of the marketplace.

You keep ownership of content you upload (profiles, messages, files, call recordings and pitch videos). You grant Vellent a licence to host, process and display that content for the purpose of operating the platform.

For any recording you upload, you warrant that the recording is yours to share and that everyone on the call knew it was being recorded, and that sharing it does not breach any law or agreement. You are solely responsible for content you upload; we may remove content that breaches these terms.

Coach partners may refer sales talent to Vellent through referral links. Where a referred closer earns on the platform, Vellent may pay the coach a share out of Vellent's own platform fee. Coach shares never reduce what a closer earns or increase what a business pays. Referral attribution is set at account creation and is managed by Vellent.

You agree not to:

• circumvent the platform to avoid fees, including moving a relationship formed on Vellent off-platform to pay or be paid for the same work while continuing to rely on the platform's services;
• provide false information, impersonate others, or misrepresent your experience, track record or authority;
• harass, threaten or abuse other users, or use the platform to send spam or unlawful content;
• scrape, reverse engineer, or interfere with the operation or security of the platform;
• upload content you have no right to share, including recordings made without the knowledge of those recorded.

You may stop using Vellent at any time and may request account deletion through the in-app Help channel. We may suspend or terminate accounts that breach these terms, create risk for other users, or are required to be closed by law. Where reasonable, we will tell you why. Records connected to completed payments may be retained as required for accounting and legal purposes.

Vellent is provided "as is". We do not guarantee that any business will find a closer, that any closer will find work or income, that any particular deal will complete, or that users will meet their obligations to each other. Nothing in these terms restricts rights you have under the Australian Consumer Law that cannot be excluded.

To the extent permitted by law, Vellent's total liability arising out of or in connection with the platform is limited to the greater of the platform fees you paid to Vellent in the six months before the claim arose and USD $100, and Vellent is not liable for indirect or consequential loss, including lost profits or lost opportunities.

We may update these terms as the platform evolves. If a change is material we will make it visible in the app before it takes effect. Continuing to use Vellent after a change takes effect means you accept the updated terms.

These terms are governed by the laws of South Australia, Australia, and you submit to the non-exclusive jurisdiction of the courts of South Australia.

Questions about these terms are best sent through the in-app Help channel, which reaches the Vellent team directly.