Privacy Policy

Vellent is operated by [ENTITY NAME] (ABN [ABN]). This policy explains what personal information we collect when you use Vellent, why we collect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

• Account data: your name, email address, role (business, closer or coach) and login records.
• Profile data you choose to add: headline, bio, location, skills, experience, photos and logos, and content you upload such as call recordings, pitch videos and verification documents.
• Transaction data: deals recorded on the platform, commission amounts, payment status and payout records.
• Activity data: messages sent on the platform (including support conversations with the Vellent team), applications, bookings, and how features are used.
• Referral data: if you join through a coach link, the coach and (where used) the campaign name that link carried.

Vellent never stores your card numbers or bank login details. Payments are processed by Stripe; card and payout details are collected by and stored with Stripe under Stripe's own privacy policy. Vellent holds only the transaction metadata needed to run the platform: amounts, status, timestamps and Stripe reference identifiers.

• to run your account and the marketplace itself;
• to build the verified track records and tiers the platform exists to provide, from real platform activity;
• to process payments and pay coach shares;
• to answer you when you contact support;
• to keep the platform safe: preventing fraud, enforcing our terms and meeting legal obligations.

We share personal information only with the service providers that run the platform: Stripe (payments), our hosting and database providers, and email delivery where notifications are sent. Parts of your profile that you publish (your public profile, tier, verified track record) are visible to other users by design. We do not sell personal information.

Data is stored with reputable cloud providers and protected by access controls: row-level security in our database, private storage buckets with time-limited signed links for files, and least-privilege access for administrative tools. No internet service can promise perfect security, but we design so that a user can only ever read what belongs to them.

Vellent uses a small number of cookies:

• Session cookies that keep you signed in.
• A referral cookie: if you open a coach's invite link, a cookie remembers that coach (and the campaign name, if the link carried one) for up to 30 days so your signup can be credited to them. It is set only by coach links, is read once at account creation, and is deleted after use. It contains no tracking identifiers.

We do not use third-party advertising cookies.

You can access and correct most of your information directly in the app. For anything else, including a copy of your data or a deletion request, contact us through the in-app Help channel and we will respond. Records connected to completed payments may need to be retained for accounting and legal purposes even after an account closes.

If you believe we have mishandled your information you can complain to us first through Help, and to the Office of the Australian Information Commissioner (oaic.gov.au).

We keep personal information while your account is active and for as long as needed for the purposes above. Transaction records are kept as required by Australian tax and accounting law.

We may update this policy as the platform evolves; material changes will be made visible in the app. Questions about privacy are best sent through the in-app Help channel.